Konectors

Enrollment Specialist – Customer Service

US
Job ID
2015-1020
# of Openings
30
Category
Customer Service/Support

Overview

Seasonal position - Enrollment Specialist.

The position will be full time from September through  the end of December. The Enrollment Specialist consults clients about benefits options and completes enrollments when directed to do so; they could also do the enrollment for certain products after Client Agents have completed plan selection with clients. The enroller will leverage many competencies such as: verbal communication, overcoming objections, attention to detail, and a drive to be successful. The Enrollment Specialist will use systems to receive and process calls (inbound and outbound), and manage client CRM information.

Responsibilities

Essential Functions:

  • Receive inbound calls or place outbound calls to potential customers
  • Counsel clients with regards to their insurance needs
  • Maintain strict adherence to CMS, HIPPA, Carrier, and SQS guidelines

Qualifications

Knowledge, Skills, and Abilities:

  • Ability to do competitive analysis to overcome objections
  • Strong phone skills
  • Excellent oral and written communication skills
  • Strong organizational and time management skills
  • Ability to multi-task
  • Detail oriented
  • Good interpersonal skills
  • Team player
  • Works well under pressure
  • Results driven
  • Strong computer skills
  • Ability to learn new software quickly

Training and Experience:

  • High school diploma or GED is required

 

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